Professional Experience

As a Client Success Manager at The Wix Wiz, I served as the primary point of contact between clients, developers, and the QA team to ensure requests were clearly defined, properly executed, and delivered to a high standard. Aside from this, I am also in charge of the following

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- Coordinates directly with clients to understand their needs, analyzes requirements, and translates them into clear acceptance criteria and actionable tasks for the development team.

- ​Works closely with developers throughout delivery, managing priorities, clarifying scope, and ensuring alignment with client expectations.

- Led and coordinated the QA team, overseeing testing activities, validating fixes, and ensuring that all deliverables met quality and usability standards before release.​

- Contributes to operational and process improvements by setting up and maintaining project boards, improving workflows, and helping standardize task tracking and QA practices.

- Supports business operations by monitoring project expenses versus income, following up on leads, and helping ensure projects remained efficient, profitable, and client-focused.

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My role combined client management, quality assurance leadership, and operational oversight to drive reliable delivery, stronger client relationships, and continuous improvement across the team.